The short version
We do not accept returns on fragrance for change-of-mind reasons. The only exception: if your bottle arrives damaged, broken, or leaking — we replace it free, within 7 days of delivery.
Why no change-of-mind returns
Fragrance is intimate and unpredictable on skin. Once a bottle leaves the atelier, we cannot verify what condition it was kept in or whether it was sprayed. Reselling a returned bottle to another customer would be a promise we can't keep. So we don't.
Before you buy, please read the note pyramid on each product page — it tells you everything about the composition. If you're unsure, write to us at hello@aliiss.com and we'll help you choose.
Damaged or leaked — what to do
- Photograph the package before opening it, and the bottle immediately after — with seal and label visible.
- Email hello@aliiss.com within 7 days of the delivery date, with your order number in the subject line.
- Attach the photos and a short description of what's wrong.
- We'll confirm within 2 working days and arrange a free replacement or a full refund — your choice.
If the courier lists the parcel as delivered but you never received it, write immediately — we'll raise a claim with the courier and resolve with you within 7 working days.
Wrong item received
If we shipped the wrong product or size, that's on us. Email us within 7 days and we'll courier the correct one, prepaid. No return of the incorrect bottle required — keep it or pass it on.
How refunds work
Once a return is approved:
- Prepaid orders (Bank Transfer / UPI) — refunded to the source account within 5–7 working days.
- Cash on Delivery — refunded by bank transfer; we'll email for your account details.
Cancellations
You can cancel any order that hasn't shipped. Write to hello@aliiss.com with your order number — we'll confirm the cancellation and refund within 5–7 working days if it was prepaid.
What this policy does not cover
- Damage caused by heat or sunlight after delivery.
- Change of mind about the scent once the bottle is used.
- Allergic reactions — fragrance is personal; please patch-test.
Contact
hello@aliiss.com · replies within 2 working days.